We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or how we use your information. The updated version will be posted here with a revised "Last updated" date.

Most orders are processed within 1–3 business days. Delivery typically takes 7–12 business days, depending on your location and the item ordered.
Please allow extra time during peak seasons or for international deliveries.

Because we process orders quickly, we cannot guarantee changes once your
order is placed. If you need to edit or cancel, please contact us immediately at info@jatanele.com.
We’ll do our best to help if your order has not yet shipped.

Worry-Free Shipping Insurance is an optional low-cost protection you can add at checkout. It typically costs under $1, based on your order weight, and covers:

• Damage during transit
• Lost or stolen packages
• Missing items

If selected, you're eligible for a refund or replacement through the insurance provider. We highly recommend adding this option for peace of mind.

If you do not select insurance at checkout, your order is not covered for transit issues such as loss or damage.
However, if your item arrives damaged or incorrect, you may still be eligible for store credit—but refunds are not guaranteed.

To request store credit, please email us at info@jatanele.com within 3 days of delivery and include:

• Your order number
• Clear photos of the item and packaging
• A short explanation of the issue

Each product includes sizing guidance in the description when available. We also provide a general size chart on our Refund Policy page to help guide your selection.

Please note:

• We do not accept returns or exchanges for sizing issues.
  
• If you’re unsure, feel free to contact us at info@jatanele.com before placing your order—we’re happy to help!
  

We do not offer refunds, except in rare cases such as:

• An item becomes out of stock after purchase (in which case, you’ll receive a full refund), or
• You selected Worry-Free Shipping Insurance and successfully filed a claim through the provider.

All other qualified issues may be eligible for store credit only.

We do not accept physical returns or exchanges. All sales are final unless there is a verified issue with your shipment or the product received.

If you believe there’s an issue with your order, please email info@jatanele.com within 3 days of delivery.

Yes. If your item arrives damaged or not as described (and you did not opt into insurance), you may be eligible for store credit upon review.

Be sure to email us within 3 days of receiving the order with your order number, clear photos, and a description of the issue.

We love collaborating with passionate creators! If you're a UGC creator, influencer, or fashion lover who wants to represent our brand, email us at info@jatanele.com with your media kit, links, and a brief explanati

Yes! Join our affiliate program and earn commission by sharing your unique referral link. Affiliates receive access to tracking tools and exclusive perks.
To sign up, visit our Affiliate Page or email us at info@jatanele.com for more details.

Absolutely! Whether you're a stylist, blogger, TikTok reviewer, or fashion community leader—we’d love to work together.
Reach out to us at info@jatanele.com and tell us a little about yourself.