Absolutely — here's the updated version with the "Standard International Return Terms" section re-added and clearly separated from country-specific notes. It now follows the structure you need for Shopify or policy pages.
Jatanele Return & Refund Policy
(Updated for International Customers – March 2025)
At Jatanele, we’re committed to delivering exceptional quality and care to customers around the world. Please review our policy carefully before requesting a return.
🇺🇸 General Return Terms (U.S. Customers)
✅ One-Time Store Credit Only
Approved returns receive a Jatanele gift card (store credit) for the eligible item value.
📩 Request Window
Contact us at info@jatanele.com within 14 days of delivery.
⏳ Approval Timeline
We’ll review your request within 3 business days and issue store credit if approved.
🎯 Eligibility
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Items must be unused, unworn, with tags, and in original packaging
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Proof of purchase is required
❌ Non-Returnable Items
💥 Damaged or Defective Items (All Customers)
📸 Image Submission Guidelines
Handbags & Wallets – Submit 5 Images:
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Interior
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Front view
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Back view
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Side view
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Bottom view
Sunglasses & Watches – Submit 2 Images:
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Front view
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Back view
📦 Worry-Free Delivery (All Countries)
We offer Worry-Free Delivery through ParcelPanel for all supported countries to protect your order.
What It Covers:
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Delayed packages
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Damaged items
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Lost orders
How It Works:
Contact us within 7 days of the estimated delivery date with:
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Images of the item, packaging, and shipping label
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A brief description of the issue
If eligible, compensation will be issued via Worry-Free Delivery or store credit in accordance with our policy.
🌍 Standard International Return Terms
These terms apply to all international customers unless noted otherwise under country-specific policies.
✅ One-Time Store Credit Only
Returns are eligible for store credit only, issued as a Jatanele gift card after an approved evaluation.
📩 Request Window
You must contact us at info@jatanele.com within 21 days of delivery.
⏳ Approval Timeline
We’ll review your request within 5 business days. Additional time may be needed depending on your region.
🎯 Eligibility
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Items must be unworn, unused, with original packaging and tags
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Proof of purchase is required
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Customers are responsible for all customs fees, duties, or VAT
💥 Damaged or Defective Items
🌐 Import Duties, Taxes & Customs Fees (By Country)
Jatanele does not collect customs duties, VAT, or taxes at checkout unless legally required. Customers are responsible for any charges due upon delivery or during customs clearance.
| Country/Region |
Duties/Fees |
| 🇨🇦 Canada |
Duties apply to orders over CAD $20. Provincial taxes and brokerage fees may apply. |
| 🇦🇺 Australia |
10% GST collected by Shopify for orders under AUD $1,000. Orders over AUD $1,000 may incur import duties. |
| 🇳🇿 New Zealand |
15% GST collected for orders under NZD $1,000. Additional duties may apply above that threshold. |
| 🇬🇧 United Kingdom |
VAT and customs fees apply. Amount depends on item type and order value. |
| 🇪🇺 EU (France, Germany, Italy, etc.) |
VAT and import duties apply and vary by country. |
| 🇧🇷 Brazil |
High import taxes apply. Customer is responsible for all clearance costs. |
| 🇯🇵 Japan |
Import VAT and customs fees may apply depending on item value. |
| 🌍 Other Countries |
All customers are responsible for local import taxes, VAT, customs duties, and handling/brokerage fees. Fees vary based on country and product type. |
📌 These charges are non-refundable and not included in your store credit.
🔁 Refunds
Jatanele does not offer monetary refunds.
All approved return requests receive a Jatanele gift card, excluding shipping, taxes, or customs fees.
📧 How to Request a Store Credit (All Countries)
Email info@jatanele.com and include:
We’ll respond within the designated review timeframe for your region.
🛍 By purchasing from Jatanele, you agree to this Return & Refund Policy.
Need help? Contact us anytime at info@jatanele.com 😊
