Last updated: August 7, 2025
This Privacy Policy describes how Jatanele ("we," "us," "our," or "the Site") collects, uses, and protects your personal information when you visit or make a purchase from jatanele.com, use our services, or interact with us.
By using our Services, you agree to the terms in this policy.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable laws. All updates will be posted on this page with a revised “Last updated” date.
Information You Provide Directly
Contact Info: Name, email address, phone number, billing and shipping address
Order Details: Items purchased, payment confirmations, shipping details
Account Info: Login credentials, preferences, saved items
Support Requests: Messages submitted via forms or emails
Information We Collect Automatically
Device Data: IP address, browser type, device identifiers
Usage Data: Pages viewed, time on site, links clicked
Cookies & Analytics: Used for website performance, personalization, and advertising
Information from Third Parties
Shopify: Our ecommerce platform and host
Payment Providers: To securely process orders (e.g., Shop Pay, PayPal)
Marketing Platforms: For retargeting and performance analytics (where legally permitted)
We use your information to:
Process and ship your orders
Communicate about your orders and account
Send promotional emails and updates (opt-out available anytime)
Improve website functionality and customer experience
Detect and prevent fraud or unauthorized activity
Comply with legal, tax, and regulatory requirements
We use cookies and similar technologies to:
Remember your cart and preferences
Track website usage for analytics
Show personalized or retargeted ads on platforms like Meta or Google
You can manage cookie settings via your browser.
We comply with global consent requirements under GDPR, PIPEDA, APA, and other applicable regulations.
We respect privacy rights across all countries we serve.
You have the right to:
Access your personal data
Request corrections or updates
Request deletion (“Right to be Forgotten”)
Restrict or object to processing
Request a copy of your data in portable format
Withdraw consent at any time
You have the right to:
Access or correct your personal data
Understand how your data is used or shared
We adhere to principles of transparency, fairness, and lawful use of personal data.
Where privacy regulations exist (including Brazil, UAE, Morocco, Singapore, and others), we aim to honor your data rights and comply where applicable.
For customers in VAT- or GST-applicable regions (e.g., 🇬🇧 🇪🇺 🇦🇺 🇳🇿):
Local tax may be included at checkout where required
Shopify may collect and remit applicable taxes
We may request a VAT ID for business transactions
Invoices and tax details may be shared with authorities as required by law
We implement safeguards to protect your data using encryption, firewall protection, and access controls.
While no system is completely secure, we recommend:
Using strong passwords
Avoiding shared or public devices when shopping
Not sending sensitive data through unsecured email
We retain personal data as long as needed to:
Fulfill your orders
Meet legal and tax obligations
Resolve disputes and protect our business
We do not knowingly collect data from children under the age of 13 (or under the minimum legal age in your country).
If we learn that a child has submitted personal information, we will delete it promptly.
If you're a parent or guardian and believe a child has shared data, please contact us.
You can:
Unsubscribe from marketing emails at any time via the unsubscribe link
Request access, correction, or deletion of your data by contacting via Contact Us form
This Privacy Policy applies to all customers in the countries we currently serve, including but not limited to:
🇺🇸 United States, 🇨🇦 Canada, 🇬🇧 United Kingdom, 🇪🇺 European Union, 🇦🇺 Australia, 🇳🇿 New Zealand, 🇯🇵 Japan, 🇸🇬 Singapore, 🇧🇷 Brazil, 🇳🇬 Nigeria, 🇦🇪 UAE, 🇲🇽 Mexico, 🇲🇦 Morocco, 🇵🇰 Pakistan, and over 30 other countries.
Data handling and user rights are honored in accordance with local privacy regulations wherever applicable.
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