Shipping policy

Jatanele Shipping Policy
(Updated – March 2025)

At Jatanele, we’re here to make your shopping experience simple, transparent, and stress-free—no matter where you live. Below you’ll find all the details on our shipping process, protection options, rates, timelines, and customs responsibilities.

🚚 Shipping Partners

We proudly ship with trusted global carriers, including:

  • USPS, UPS, FedEx, DHL – U.S. & International

  • Canada Post – 🇨🇦

  • Hermes/Evri – 🇪🇺 Europe

  • Australia Post – 🇦🇺

  • Aramex – Middle East, Africa, and South Asia

Carrier selection is based on your region and order type for optimal delivery.

✅ Jatanele Worry-Free Shipping Protection

“Shop Confidently – We’re Here Every Step of the Way!”

Powered by Parcel Panel, our Worry-Free Shipping Protection includes:

  • 📦 Real-Time Tracking

  • 🔔 Instant Delivery Updates

  • 🤝 Hands-On Support for Delays, Loss, or Damage

Whether you're in the U.S. or abroad, we've got you covered—so you can focus on your style, not shipping.

🇺🇸 U.S. Customers

📦 Processing Time
Orders typically process within 1–3 business days.

🚚 Delivery Time

  • U.S. warehouse items: 2–5 business days

  • International fulfillment: 5–10 business days

  • Estimated total delivery time: 5–13 business days

🎁 Holiday Shipping (U.S.)

  • Order at least 10 business days ahead of your preferred delivery date

  • Choose expedited shipping if ordering within 5 business days

🌍 International Customers

We currently ship to 30+ countries, including 🇨🇦 🇦🇺 🇳🇿 🇬🇧 🇪🇺 🇯🇵 🇸🇬 🇧🇷 🇳🇬 and more.

🚫 Note: We do not ship to P.O. Boxes or APO/FPO addresses internationally.

📦 Processing Time
Orders typically process within 1–3 business days.

🌐 Delivery Time Estimates

  • Canada, Australia, New Zealand, UK, Europe, Japan, Singapore: 6–10 business days

  • Brazil, Morocco, Nigeria, UAE, Pakistan, and other regions: 10–20 business days

  • Estimated Total Delivery Time: 8–25 business days

🎁 Holiday Shipping (International)
Order at least 15 business days in advance to account for customs and carrier delays.

💸 Customs Duties, VAT & Import Taxes

📌 General Notes (All Countries)

  • Jatanele does not collect duties, VAT, or customs taxes at checkout unless required by law

  • Customers are responsible for all import-related fees

  • Fees are non-refundable even if items are returned

📍 Country-Specific Info

🇨🇦 Canada

  • Orders above CAD $20 may incur duties or brokerage fees

  • Jatanele does not collect Canadian import taxes

  • Provincial taxes may apply

🇦🇺 Australia

  • 10% GST collected on orders under AUD $1,000 (Shopify-compliant)

  • Orders over AUD $1,000 may incur extra duties

🇳🇿 New Zealand

  • 15% GST collected on orders under NZD $1,000

  • Orders over NZD $1,000 may include additional import fees

🇬🇧 UK & Europe

  • VAT and customs charges vary by country

  • Fees may apply on all imports depending on value

🌎 Other Regions (Brazil, Nigeria, UAE, etc.)

  • High import duties and VAT may apply

  • Customers are responsible for all clearance fees

📫 Shipping Confirmation & Tracking

You’ll receive a confirmation email with a tracking number once your order ships.
Track your shipment anytime using Parcel Panel’s real-time tools.

🚨 Delivery Issues

If your order is:

  • Delayed

  • Damaged

  • Lost

Please contact us at info@jatanele.com within 7 days of your estimated delivery date. We’ll work directly with our carrier and Parcel Panel to resolve the issue.

🔁 Returns & Exchanges

Please refer to our Return & Refund Policy for full details on eligibility, store credits, and procedures.

Thank you for shopping with Jatanele. Whether near or far, we’re honored to deliver fashion that speaks to your style and your story. 💕