Effective Date: August 30, 2026
At Jatanele, we want your shopping experience to be simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, including information for international customers.
Jatanele currently ships to the United States and select international destinations.
Shipping availability is determined by the destination entered at checkout. If a destination is available for your order at checkout, shipping options and applicable rates will be displayed before you complete your purchase.
Our current international shipping destinations include:
Albania
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Morocco
Netherlands
New Zealand
Nigeria
Pakistan
Poland
Portugal
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
Spain
Sweden
United Arab Emirates
United Kingdom
United States and U.S. Territories
Shipping availability may change based on product, destination, carrier availability, applicable regulations, or other shipping restrictions.
International P.O. Boxes and APO/FPO addresses may not be eligible for delivery.
Most orders are processed within 1–3 business days after payment has been successfully received.
Processing times do not include transit time.
Orders are generally processed Monday through Friday, excluding applicable holidays.
During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer than the standard timeframe.
Delivery times vary depending on destination, product, shipping method, carrier, and other circumstances.
Estimated delivery timeframes are provided at checkout when available.
For general planning purposes:
United States
Processing: approximately 1–3 business days
Estimated transit time: approximately 2–10 business days
Total estimated timeframe: approximately 3–13 business days
International Orders
Processing: approximately 1–3 business days
Estimated transit time: approximately 6–20 business days
Total estimated timeframe: approximately 7–23 business days
These are estimates and are not guaranteed delivery dates.
International orders may require additional time due to customs processing, local carrier handling, weather, holidays, or other circumstances outside Jatanele's control.
Applicable shipping rates are calculated based on the order, destination, available shipping method, package characteristics, and other applicable factors.
Available shipping options and rates will be displayed during checkout before payment is completed.
Shipping rates may vary by destination and order.
Jatanele may use different shipping carriers and delivery services depending on the destination, product, shipping method, and available service.
The carrier used for an order may vary.
Customers will receive tracking information when tracking is available for their shipment.
Once your order has shipped, you will receive a shipping confirmation email when applicable.
The shipping confirmation may include:
Tracking number
Carrier information
Shipment tracking link
Available delivery updates
Tracking information may take some time to become active after a shipment is processed.
Jatanele is not responsible for delays in tracking updates caused by carriers or other circumstances outside our control.
All delivery timeframes provided by Jatanele are estimates.
Delivery may be delayed by circumstances including, but not limited to:
Severe weather
Carrier delays
Customs processing
Holidays
High shipping volume
Transportation disruptions
Incorrect or incomplete delivery information
Address-related issues
Events outside Jatanele's reasonable control
A delay does not automatically qualify an order for a refund, replacement, or other compensation.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your order.
Jatanele may not be able to change an address once an order has entered processing or shipment.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if reshipment is available.
Jatanele is not responsible for delays, failed delivery, or additional costs resulting from incorrect or incomplete customer-provided address information.
Because orders may enter processing shortly after purchase, changes or cancellations cannot be guaranteed.
If you need to request a change or cancellation, contact Jatanele as soon as possible after placing your order.
A request to change or cancel an order does not guarantee that the request can be completed.
Once an order has entered processing or shipment, changes or cancellations may no longer be possible.
International customers are responsible for reviewing the shipping information and applicable charges associated with their destination before completing an order.
International delivery may take longer than domestic delivery due to customs processing and local carrier procedures.
International shipping availability may vary by product and destination.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Customs charges are determined by the applicable customs authority and may vary based on the destination, order value, product classification, and applicable regulations.
Jatanele does not control the amount or timing of customs charges.
Customers should consult their local customs authority if they have questions about potential import charges before placing an order.
If a package is refused, abandoned, unclaimed, or returned because of an incorrect address, failure to receive the package, failure to pay applicable import charges, or another customer-related issue, additional costs may apply.
Jatanele may not be responsible for reshipping or refunding an order in these circumstances.
Any available resolution will depend on the circumstances and applicable law.
If your package is lost, damaged, stolen, or otherwise experiences a delivery problem, the appropriate resolution may depend on whether optional Worry-Free Order Protection was purchased and the circumstances of the shipment.
If Worry-Free Order Protection was purchased with your order, eligible claims must be submitted according to the applicable protection terms and instructions provided with your purchase.
The availability, coverage, exclusions, claim requirements, and resolution options may vary by order, product, destination, and applicable protection terms.
If you experience a delivery problem without optional order protection, contact Jatanele as soon as reasonably possible.
We will review the circumstances and assist where possible.
Without optional order protection, a particular refund, replacement, or other resolution is not guaranteed.
Jatanele may offer optional Worry-Free Order Protection at checkout.
Worry-Free Order Protection is separate from Jatanele's standard shipping policy and Return & Refund Policy.
The specific protection available for an order, including applicable coverage, exclusions, limitations, claim requirements, and resolution options, will be governed by the terms presented at checkout and/or in the purchase confirmation.
Availability may vary by product, destination, and order.
Purchasing Worry-Free Order Protection does not guarantee approval of every claim.
For additional information regarding a protection claim, customers should follow the claim instructions provided with their purchase.
Shipping and delivery terms are separate from Jatanele's Return & Refund Policy.
For information about returns, exchanges, damaged or defective merchandise, incorrect items, store credit, refunds, and other product-related claims, please review the Jatanele Return & Refund Policy.
International customers may have mandatory rights under the laws applicable to their location.
Nothing in this Shipping Policy is intended to waive, limit, or restrict any rights or remedies that cannot legally be excluded or restricted.
Jatanele may update this Shipping Policy from time to time to reflect changes to our shipping services, destinations, protection options, or applicable requirements.
The version of this policy in effect at the time of purchase will generally apply to that order, subject to applicable law.
If you have questions regarding shipping, delivery, tracking, or an order-related shipping issue, please contact Jatanele through the Contact Form available on our website.
Please include your order number whenever contacting us about an existing order so that we can assist you as efficiently as possible.
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