(Updated – July 2025)
At Jatanele, we’re here to make your shopping experience simple, transparent, and stress-free—no matter where you live. Below you’ll find all the details on our shipping process, protection options, timelines, tracking, and customs.
📦 Shipping Partners
We proudly ship with trusted global carriers to ensure fast and reliable delivery across our active countries:
USPS, UPS, FedEx, DHL – U.S. & International Orders
Canada Post – 🇨🇦 Canada
Hermes/Evri – 🇬🇧 United Kingdom & 🇪🇺 European Union
Australia Post – 🇦🇺 Australia & 🇳🇿 New Zealand
Aramex – 🇸🇦 Middle East, 🇵🇰 South Asia, 🇳🇬 Africa, and select international regions
Local partners may be used for last-mile delivery in regions like 🇧🇷 Brazil, 🇲🇽 Mexico, 🇯🇵 Japan, and 🇸🇬 Singapore for faster processing.
🧭 Carriers are automatically selected based on your region, item type, and delivery route for optimal service and reliability.
We offer optional Worry-Free Shipping Insurance at checkout, powered by Seel. This low-cost protection (typically $1 per order) helps cover your delivery against:
📦 Loss
🚫 Theft
💥 Damage
⏳ Unexpected delays
If you opt in, you’ll receive a separate email from Seel with claim instructions.
Eligible Countries for Worry-Free Shipping Insurance:
United States 🇺🇸
Canada 🇨🇦
United Kingdom 🇬🇧
Australia 🇦🇺
Germany 🇩🇪
France 🇫🇷
Netherlands 🇳🇱
New Zealand 🇳🇿
We highly recommend selecting this option—especially for international orders or peak season deliveries.
Processing Time: 1–3 business days
Estimated Delivery:
U.S. warehouse items: 2–5 business days
International fulfillment: 5–10 business days
Total Delivery Estimate: 5–13 business days
Holiday Tip: Order at least 10 business days ahead of your desired delivery date.
🌍 International Customers
We currently ship to the following countries:
🇦🇺 Australia 🇦🇹 Austria 🇧🇪 Belgium 🇧🇷 Brazil 🇧🇬 Bulgaria 🇨🇦 Canada 🇭🇷 Croatia 🇨🇾 Cyprus 🇨🇿 Czech Republic 🇩🇰 Denmark 🇪🇪 Estonia 🇫🇮 Finland 🇫🇷 France 🇩🇪 Germany 🇬🇷 Greece 🇭🇺 Hungary 🇮🇪 Ireland 🇮🇹 Italy 🇯🇵 Japan 🇱🇻 Latvia 🇱🇹 Lithuania 🇱🇺 Luxembourg 🇲🇹 Malta 🇲🇽 Mexico 🇲🇦 Morocco 🇳🇱 Netherlands 🇳🇿 New Zealand 🇳🇬 Nigeria 🇵🇰 Pakistan 🇵🇱 Poland 🇵🇹 Portugal 🇷🇴 Romania 🇸🇦 Saudi Arabia 🇸🇬 Singapore 🇸🇰 Slovakia 🇸🇮 Slovenia 🇪🇸 Spain 🇸🇪 Sweden 🇦🇪 U.A.E. 🇬🇧 United Kingdom 🇺🇸 United States & Territories
❗ Note: We do not ship to international P.O. Boxes or APO/FPO addresses.
Processing Time: 1–3 business days
Estimated Delivery:
Tier 1 (Faster Regions): 🇨🇦 🇦🇺 🇬🇧 🇯🇵 🇳🇿 🇪🇺 → 6–10 business days
Tier 2 (Extended Delivery): 🇧🇷 🇲🇦 🇳🇬 🇦🇪 🇵🇰 and others → 10–20 business days
Total Delivery Estimate: 8–25 business days
Holiday Tip: We recommend ordering at least 15 business days in advance to allow extra time for customs and regional carrier delays.
🧾 Customs, Duties & Import Taxes
General Policy:
Jatanele does not collect customs duties, VAT, or import taxes at checkout unless legally required.
Customers are responsible for any applicable import charges upon delivery. These charges are determined by local customs authorities and are non-refundable, even if the item is returned.
📍 Country-Specific Notes:
🇨🇦 Canada: Orders over CA$20 may incur duties or brokerage fees
🇦🇺 Australia: 10% GST applies to orders under AU$1,000
🇳🇿 New Zealand: 15% GST may apply on orders under NZ$1,000
🇬🇧 🇪🇺 UK & European Union: VAT and customs duties vary by country
🌍 Brazil, Nigeria, UAE, Morocco, Pakistan: High import duties and clearance fees may apply
🌐 Other Countries: Local taxes, VAT, or handling fees may apply depending on your country’s import laws
📌 If you're unsure about your country’s import policies, we recommend checking with your local customs office before placing your order.
Once your order ships, you’ll receive a Shipping Confirmation Email with:
A unique tracking number
Real-time updates
A link to monitor your delivery status
You can also track your order via the confirmation email link.
If You Purchased Worry-Free Shipping Insurance:
Your order is covered against loss, damage, or delay.
You’ll receive a separate email from Seel with instructions to file your claim.
➡️ For the fastest resolution, submit your claim through Seel’s portal.
Need help? Visit Seel’s support page.
If You Did Not Purchase Insurance:
Please contact us within 3 days of your estimated delivery date if your order is:
Marked as delivered but not received
Visibly damaged
Stuck in transit
We’ll work with our carriers to assist where possible. Note that without insurance, compensation may be limited.
Please refer to our Return Policy for full terms.
In Summary:
Returns are accepted for store credit only
Items must be in original condition
Return requests must be submitted within 3 days of delivery
Final sale items and some international orders may not be eligible
International Customers
We currently ship to the following countries:
🇺🇸 United States & Territories
🇦🇺 Australia
🇦🇹 Austria
🇧🇪 Belgium
🇧🇷 Brazil
🇧🇬 Bulgaria
🇨🇦 Canada
🇭🇷 Croatia
🇨🇾 Cyprus
🇨🇿 Czech Republic
🇩🇰 Denmark
🇪🇪 Estonia
🇫🇮 Finland
🇫🇷 France
🇩🇪 Germany
🇬🇷 Greece
🇭🇺 Hungary
🇮🇪 Ireland
🇮🇹 Italy
🇯🇵 Japan
🇱🇻 Latvia
🇱🇹 Lithuania
🇱🇺 Luxembourg
🇲🇹 Malta
🇲🇽 Mexico
🇲🇦 Morocco
🇳🇱 Netherlands
🇳🇿 New Zealand
🇳🇬 Nigeria
🇵🇰 Pakistan
🇵🇱 Poland
🇵🇹 Portugal
🇷🇴 Romania
🇸🇦 Saudi Arabia
🇸🇬 Singapore
🇸🇰 Slovakia
🇸🇮 Slovenia
🇪🇸 Spain
🇸🇪 Sweden
🇦🇪 United Arab Emirates
🇬🇧 United Kingdom
📌 Note: International P.O. Boxes and APO/FPO addresses are not eligible for delivery at this time.
Processing Time: 1–3 business days
Estimated Delivery:
🇨🇦 🇦🇺 🇬🇧 🇯🇵 🇳🇿 🇪🇺: 6–10 business days
🇧🇷 🇲🇦 🇳🇬 🇦🇪 🇵🇰 and others: 10–20 business days
Total Delivery Estimate: 8–25 business days
Holiday Tip: Order at least 15 business days in advance to allow for customs and local carrier delays.
Thank you for shopping with Jatanele.
We’re honored to deliver fashion that fits your story—wherever you are in the world.
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